Refund & Return Policy

At Femorra, every order is quality-checked before dispatch. Because we are a prepaid store with direct-dispatch fulfilment, our return policy works as follows.

Damaged, defective or wrong item received. If your order arrives damaged, defective, or you received the wrong item or size, we will make it right with a replacement or full refund, subject to the conditions below:

• Report within 48 hours of delivery by emailing support@femorra.in or WhatsApp +91 81044 08935.
• A clear, uncut unboxing video — from sealed package to opened product — is mandatory for all damage or wrong-item claims. Claims without an unboxing video cannot be accepted.
• Include your order number and photos of the product, labels and packaging.

Once verified (usually within 24–48 hours), we will ship a replacement at no cost, or issue a full refund to your original payment method within 5–7 business days.

Not eligible for return:

• Change of mind, or dislike of colour/fit where the correct item was delivered as described — please review size charts and photos before ordering.
• Products that have been used, washed, or returned without original tags and packaging.
• Jewellery and intimate wear (nursing bras) once opened, for hygiene reasons — unless damaged or defective on arrival.
• Claims raised after 48 hours of delivery, or without an unboxing video.

Cancellations. Orders can be cancelled within 12 hours of placing them, provided they have not been dispatched. Once dispatched, an order cannot be cancelled. To cancel, email us with your order number.

Refund timeline. All approved refunds are initiated within 48 hours of approval and reflect in your account within 5–7 business days, depending on your bank or payment method.

Contact: support@femorra.in · +91 81044 08935